Ensure that your community is run to the highest standards, without having to hire new staff or adapt internal roles.
Whether you want to broaden your brand, collect valuable customer insights, or increase sales, we shape member behaviours to hit your goals.
By delegating community management to our expert team, you allow your staff to concentrate on their primary areas of expertise - the areas where they excel.
We take great care to ensure that Your Community Manager is not just a title, but a position filled by a subject matter expert.
With the support of the Socially team, you'll receive detailed weekly, monthly, and annual reports outlining your community's performance.
with our best-in-class community managers.
The process begins with a setup phase. At this point we work together to establish the community management ground rules including:
Moderation triggers
Any frequently asked questions
Tone of voice work
Ways of working, including work hours, contact channels and account access
We seamlessly integrate a dedicated community manager into your team. They work closely with your social media, customer support and marketing teams to provide internal support.
Our community managers provide daily support including replying to comments, answering questions, moderating the space and checking private inboxes.
Weekly feedback + sentiment report.
Weekly meeting to review the report, look through the content calendar and discuss any necessary information for the week ahead
We don’t just set and forget. We schedule monthly meetings so you can work with our consultancy team to ensure we’re aligned with your goals and that your community is thriving.
